PumpTex, Inc. was founded in 1997 in the back of a garage with the dream of bringing a new level of customer service to the retail petroleum service industry. Over the years, we have grown to become a valuable resource to our customers. We act as their eyes and ears in the field and enabling them to maximize their uptime and their profits. Many consider us to be the first responders of the retail petroleum service industry! We believe in getting the job done to completion on the first visit and aim to have convenience stores, fueling facilities, and services stations back to pumping fuel as quickly as possible.
Everything that we do as a company has to adhere to a simple set of core values that help to guide us in our mission.
Everyone who is a part of the PumpTex Inc. family is expected to keep to our code of conduct.
Excellent customer service is the foundation of our company, and fulfilling the needs of our customers has always been our primary focus. We are committed to ensuring that our team of specialist technicians is trained to the highest possible standards. We make sure they have the skills and the knowledge to keep your station operating at its peak performance at all times. We believe in continuous investment in training to help our team to stay on top of the latest technologies within the industry.
We search for that WOW moment in each and every customer interaction. Pumptex is known industry-wide for having some of the best customer service and follow-up services in the business! We believe that this is down to the fact that we fully understand that every client has their own operating procedures, and we work to fit in with those. We take the time to familiarize ourselves with the relevant procedures and strive to follow them to make every customer interaction congenial and effective.
We take great pride in the fact that any client, vendor, or media provider who has reason to interact with Pumptex experiences a unique culture and business practice that sets us apart from our competitors. We believe this is what attracts our customers - they appreciate how we conduct our business, and they want to be a part of it.
After having tried a couple of the other big name fueling solutions companies and walking away incredibly frustrated, I discovered Pump Tex. If you're, in Central Texas and need a provider, definitely use this company. They are honest, forthright, transparent, fair, responsive and highly competent. They are leaps and bounds above the other companies we have tried and it's not even close
Pumptex does great work and strives to deliver as promised. What sets them apart from the competition is their customer service. They are easy to get ahold of for issues and questions. I have always been kept in the loop as to what is going on and don’t feel estranged when I get the final invoice. The personal touch, personal service, and delivery as promised are the reasons I keep coming back to this company. They successfully diagnose and handle our big jobs as well as small with no issues.
It's time to bring a new level of customer service to the retail petroleum service industry.
We search for the “WOW” moment in each and every customer interaction. Our Team is known in the industry to have the best customer service and follow-up in our industry.
As a team, we also work intelligently to provide a valuable and tailored experience to each of our customers. We derive a great sense of pride from engaging our customers in a professional relationship.
Any client, vendor or media provider interacting with PumpTex discerns that our unique culture and operating practices separate us from our competitors and are drawn to our way of doing business.
We offer real-time solutions to the problems our clients experience. Being a resource to our customers and becoming their eyes and ears in the field enables them to maximize uptime and profits.