We believe that mutual respect in business and life is essential. Respect for the customers that fund our paychecks. Respect for our team that is out in the field every day in the elements solving problems. Respect for our support staff that handles the details of doing business and respect for our industry that has given us all a fruitful career that continues to grow and evolve. Respect for the family, respect for the individual, and respect for each other.
We deliver the best service and products to our target customers. The best service means having the right product, the right diagnosis, at the right time. Our dispatch, parts logistics, and follow-up systems are all geared towards providing our customers with repairs that are made on the first trip and within their response expectations. We view our customers as our partners, and they trust us to deliver value on every call and project.
We clearly communicate with our customers and our team. Our customers feel like they are in the loop with the progress of their repair or project. Our team knows where the company is and where it is going in the future.
We are in a constant state of change. Our openness to try new things and keep what works with our people, process, and products keep us moving forward. We are always looking at our compensation, our tools, our equipment, and the work environment and asking, “How can this be better?” We are always willing to learn and improve.
We invest our time, talent, and resources in our team. Our Technicians are the best, most well trained and experienced in the industry. We are always looking for training opportunities to grow our team, not just our Field Technicians but our salespeople, support staff and executive team as well. We view training as a strategic investment in the growth of our team.
It's time to bring a new level of customer service to the retail petroleum service industry.
We search for the “WOW” moment in each and every customer interaction. Our Team is known in the industry to have the best customer service and follow-up in our industry.
As a team, we also work intelligently to provide a valuable and tailored experience to each of our customers. We derive a great sense of pride from engaging our customers in a professional relationship.
Any client, vendor or media provider interacting with PumpTex discerns that our unique culture and operating practices separate us from our competitors and are drawn to our way of doing business.
We offer real-time solutions to the problems our clients experience. Being a resource to our customers and becoming their eyes and ears in the field enables them to maximize uptime and profits.