Our Core Value – Wrapping it All Together

Our Core Value – Wrapping it All Together

We take our core values very seriously. They're the glue that holds our company together. At PumpTex, we carry out fuel pump repair in San Antonio, Texas; we apply every one of these values. They have a special place. These core values work in harmony with one another. None of them stands as an island alone. Respect, deliver value, Communicate, and improve all intersect one another daily, so we continually provide our customers with the highest, most innovative service available.

What are Core Values?

Let's take a step back to look at exactly why we even need to define core values. What's their purpose, and why do businesses implement them? The bottom line is that core values are put in place to determine how employees are expected to act. Creating these sets expectations and standards to generate a thriving workplace for employees and customers.

Examining the desired culture in the workplace can help determine which core values a company wishes to pursue. At PumpTex, every time we engage in fuel pump repair in San Antonio, Texas, we utilize our core values to contribute to a culture that cultivates pride.

Following core values allows employees to know and understand how to conduct themselves for consistent decision-making and have a moral compass to follow.

What Are the Benefits of Core Values?

Deciding on which central values to implement shapes the company; picking the best ones for the business. At PumpTex, it is about more than providing the best fuel pump repair in San Antonio, Texas; it's about being of service to our customers and providing a workplace that nurtures our employees. We selected our core values for many beneficial reasons.

  • Distinguish our identity. We take pride in our company, services, and employees. This sets us apart and is intended to contribute to continued growth and success.
  • Retain workers and gain new ones. At PumpTex, specializing in fuel pump repair in San Antonio, Texas, by setting our core values, we intend on retaining the best employees in the workforce. And when the need arises for more staff, we will set them up to succeed.
  • Influence behavior. If our employees understand what we think is important, they'll conduct themselves in a way that works best for everyone. We want to set expectations and influence our employees to follow our leads.
  • Assist in decision-making. It's easier to make choices when you know what core values the company has set. For example, one of our core values is communication whenever we are called out for fuel pump repair in San Antonio, Texas. So, if a customer reaches out with concern because something happened to their pump, we know how critical it is to reach out to that customer ASAP and use our expertise to fix the issue quickly.
  • Shape the Culture. Setting core values leads to how our overall culture operates. Just thinking about our one core value of respect alone demonstrates how we want to run our culture.
  • Contribute to the company's overall success. If you combine all of our core values, you'll see a dynamic setup to create the best culture possible. At PumpTex, specializing in fuel pump repair in San Antonio, Texas, we want our core values to operate as a roadmap for a robust and continually successful business.

PumpTex's Core Values

Now that you know what defines core values and why they're so important let's take a quick look at PumpTex, specializing in fuel pump repair in San Antonio, Texas, and our specific core values

  1. Respect. This comes from mutual respect from all sides. We expect not only our staff to respect one another, but all to show it to customers, support staff, industry, and families.
  2. Deliver Value. We want to offer the best services and products in our industry. This means having the correct items in stock, determining the proper diagnosis, and doing this within a reasonable timeframe.
  3. Communicate. Clear communication is key. This includes keeping customers and the team in the loop regarding what's going on. No one wants to be left in the dark trying to figure out what's been happening because no updates are being provided.
  4. Improve. It's great to start with the core, the essence, of this company with initial standards. But to thrive and progress as a company, we also must accept change. There's always room for improvement, and at PumpTex, specializing in fuel pump repair in San Antonio, Texas, we're always willing to burden the discomforts of change to improve.

At PumpTex, during every service call for fuel pump repair in San Antonio, Texas, we highly regard our core values. By following them, a pathway has been paved to benefit our customers and our employees. If you look at each element and think about how they can all intertwine and intersect, you can see how they create the perfect fit for a long-standing and respected company.

We Keep You Pumping!


PumpTex, Inc. was founded in 1997 in the back of a garage with the dream of bringing a new level of customer service to the retail petroleum service industry. Over the years, we have grown to become a valuable resource to our customers. Many consider us to be the first responders of the retail petroleum service industry!


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  • Customer Support & Guidance
    Customer Support & Guidance

    We search for the “WOW” moment in each and every customer interaction. Our team is known in the industry to have the best customer service and follow-up in our industry.

  • Customer Support & Guidance
    Partnership With Our Clients

    As a team, we also work intelligently to provide a valuable and tailored experience to each of our customers. We derive a great sense of pride from engaging our customers in a professional relationship.

  • Customer Support & Guidance
    Innovative Technologies Guidance

    Any client, vendor or media provider interacting with PumpTex discerns that our unique culture and operating practices separate us from our competitors and are drawn to our way of doing business.

  • Customer Support & Guidance
    Real-Time Solutions

    We offer real-time solutions to the problems our clients experience. Being a resource to our customers and becoming their eyes and ears in the field enables them to maximize uptime and profits.

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We Keep You Pumping!