Respect – "Esteem for or a sense of the worth or excellence of a person, a personal quality or ability, or something considered as a manifestation of a personal quality or ability." At PumpTex, specializing in fuel pump repair in San Antonio, Texas, we firmly hold a base of core values. Respect tops that list.
Reading the definition of the word, it may seem a little complicated. Respect is likely a concept you grew up with, and your parents attempted to instill in you. All the word really means is to treat others how you want to be treated. You’re told to respect your elders. Respect your friends. Respect others’ points of view. But what does it really mean? Why is it our top core value? At PumpTex, not only do we specialize in fuel pump repair in San Antonio, Texas, we strongly believe in adhering to respect as one of our core values.
At PumpTex, when approaching fuel pump repair in San Antonio, Texas, we believe that having mutual respect with customers, coworkers, and anyone else involved in doing business with us is paramount. Exhibiting this core value benefits all. Respect for time creates mutual satisfaction. If you’re in a pinch and need a repair ASAP, we understand that dire need and respond right away. We respect your situation and work hard to deliver quality repairs quickly. This, in turn, creates a happy customer and employee satisfaction.
Being a good human, it should be simple enough to talk to another party without belittling them or talking down to them. At PumpTex, we are experts in fuel pump repair in San Antonio, Texas, but our clients might not be. We take respect seriously and implement it in our everyday business life. We take customers’ thoughts and concerns into consideration and understand we’re dealing with other human beings and that they may not share our expertise. It’s easy to hold ourselves in the highest regard and think we’re perfect. But, sorry to break it to you, no one is. Understanding that we’re all just people goes a long way. And how you conduct yourself makes the difference between a person feeling disregarded vs. respected.
This trait becomes inherent, and you don’t have to think back to life’s lessons to implement respect. It’s a core value kids are taught from a young age. As an adult, when someone calls you panicking about a problem and maybe they even talk down to you a bit out of frustration, if you gather yourself, take a breath, and respond rationally, you’re respecting that person and diffusing an escalation.
When looking at respect from a business aspect, it’s important to remember that no one is immune from it. At PumpTex, we expect all employees, customers, and coworkers to adhere to this core value while carrying out fuel pump repair in San Antonio, Texas - or any other service.
Respect should reach all areas of a business and personal life. It should range from support staff to the CEO of a company (and even family). Pay attention next time you’re interacting with someone. What position do they hold? Do they wield a high-power position, or are they scraping by and working hard at a low-paying job? Hopefully, regardless of who you’re dealing with, the outcome is the same… treating them with respect. Maybe even using some empathy and looking at their situation from their eyes could allow you to understand why this core value is so critical. At PumpTex, we hope that all parties are treated equally with the utmost respect whenever we are doing fuel pump repair in San Antonio, Texas.
Some may not know that Aretha Franklin rearranged and re-created the song "Respect." Before Aretha’s song premiere, Otis Redding actually had a song called ‘Respect’ on the charts in 1965. His version spoke about a man pleading with a woman he loves. But, in 1967, deep in the times of war and civil rights turmoil, Franklin flipped the script. She demanded respect.
Seemingly a polar opposite of the entertainment world, we also see respect deeply engrained in the Army. It serves as a critical core value with members. According to the Army, respect starts with one’s self. People are hard-wired to belong, connect, and contribute with purpose. Even with the reality of hardship, loss, and struggle, loss of respect will always lead to suffering. Treating others as you want to be treated serves as a golden rule in the Army.
Beyond thinking that respect serves as a general core value with countless companies, you can see that it exists for a reason. You see it everywhere, ranging from the entertainment industry to the Army. Think about all of the press regarding Will Smith slapping Chris Rock. Much of the media discussion surrounded the concept of respect. All the headlines highlighting the fallout of the Academy even note that Will Smith respects the outcome of his actions. This value is everywhere. At PumpTex, we hold this as a critical core value. We strive to conduct ourselves in a manner where you feel treated as you expect you should.
We Keep You Pumping!
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PumpTex, Inc. was founded in 1997 in the back of a garage with the dream of bringing a new level of customer service to the retail petroleum service industry. Over the years, we have grown to become a valuable resource to our customers. Many consider us to be the first responders of the retail petroleum service industry!
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We search for the “WOW” moment in each and every customer interaction. Our team is known in the industry to have the best customer service and follow-up in our industry.
As a team, we also work intelligently to provide a valuable and tailored experience to each of our customers. We derive a great sense of pride from engaging our customers in a professional relationship.
Any client, vendor or media provider interacting with PumpTex discerns that our unique culture and operating practices separate us from our competitors and are drawn to our way of doing business.
We offer real-time solutions to the problems our clients experience. Being a resource to our customers and becoming their eyes and ears in the field enables them to maximize uptime and profits.